We’re confident that you’ll love your custom design from us, nevertheless, we understand that sometimes your needs would change.
Please read our policies below before placing your order. This will ensure that there are no surprises when seeking any changes, cancellations, or returns.
You can reach us at firstname.lastname@example.org
You may select one of two ways to receive your refund:
A refund of the item purchase price, made in the original form of payment.
A Porte Celestial Store Credit
Store credits can be used for items that fall within the original purchased price, any relevant customization fee, and the shipping fee associated with the returned item(s).
For returns made between 16 and 30 days from the date of order delivery, you will be eligible for a refund of the item purchase price in the form of a Porte Celestial Store Credit (valid for one year).
We do not accept returns for garments beyond 30 days from the date of order delivery. We also do not offer exchanges. If you are not satisfied with your garment(s), please return your item(s) and place a new order.
Feel free to mention any changes that we should take into account from your previous order.
Once your order is ready for pick up we’ll contact you to set a delivery/ drop off date. On the date of delivery, your card will be charged the remaining half of your order.
All deposits made are non-refundable after 3 business days.